According to Apple employees, Apple ordered its support staff to immediately stop processing Apple ID password changes requested over the phone on Tuesday.
The employee told that the freeze was put to give Apple more time to determine what security policies needed to be changed, if any. An Apple worker with knowledge of the situation share his anonymity & told Wired that the over-the-phone password freeze would last at least 24 hours.
Amazon closed a hole in its customer service systems on Tuesday with the similar security issues like Apple to gain control of a customer’s Amazon account as well. As long as the hacker knew the name, e-mail address & mailing address of the victim.
Apple source’s information was verified by an Apple customer service representative. He told that Apple was halting all Apple ID password resets by phone. The AppleCare representative shared the detail while Wired was attempting to replicate Honan’s hackers’ exploitation of Apple’s system for the second day.
The attempt was failed & the company was going through system-wide “maintenance updates” that prevented anyone from resetting any passwords over the phone, representative said.
The representative also said that we should try calling back after 24 hours & directed us to iforgot.apple.com to change Apple ID passwords ourselves on the web instead. Apple representative told to Wired, “Right this moment, our system does not allow us to reset passwords.”
In the first attempt on Tuesday to change an Apple ID password (same password to use for log in to iCloud and iTunes). Passwords could only be changed over the phone if we were able to supply a serial number for a device linked to the Apple ID with an iPhone, iPad or MacBook computer, response by Apple customer service. The representative also suggested that you can change your Apple ID password online at appleid.apple.com or iforgot.apple.com.
It’s clear to all that Apple reacted to the privacy vulnerability that surfaced with the hacking of Honan’s digital identity, but it’s unclear to us what final policy change will emerge soon. Apple officials refused to comment on whether permanent changes to the company’s security measures were planned & when this problem recovered.
We were able to call Apple, reset Apple ID passwords over the phone, gain access to iCloud accounts by supplying AppleCare with a name, e-mail address, mailing address and the last four digits of a credit card number linked to an Apple ID till Monday. But this is the exact same information hackers supplied Apple on Friday. If you need to get a temporary password that gave you access to Honan’s iCloud account, said by hackers.
The hackers cleaned Honan’s iPhone, iPad and MacBook where they also used Honan’s email account, like Google account, his personal Twitter account and Gizmodo’s Twitter account. Honan early worked as a reporter at Gizmodo which became a platform to spout racist and homophobic invective.
E-mail addresses and mailing addresses are easy enough to find on the web by names matching. Credit card numbers can be found on many purchase receipts throuhgly, and everyday millions of Americans give their valuable numbers out over the phone ordering pizzas, among other things as well.
Apple published a statement on yesterday which said that “we found that our own internal policies were not followed completely.” Wired’s internal source at Apple also said that the support representative took the hacker’s call. Tried with issuing a temporary password based on an Apple ID & want to know billing address and the last four digits of a credit card as well.